Getting the most out of your tech isn't just about having the latest gadgets; it's about ensuring you and your IT crew are on the same page. From not keeping secrets about the tech you use to brainstorming the digital future of your workspace together, here’s how to keep the lines of communication open and your strategy sharp. It’s all about making tech decisions that fit your current setup and prepare you for whatever comes next, ensuring you’re never caught off guard.
Transparency in technology: Be open about what technology you use. Your IT team can't protect or support what they don't know. This includes sharing documentation on logins, configurations, and platforms used in your practice.
Proactive discussions: Keep your IT professional informed about upcoming technology changes. Whether planning to introduce new software or update existing systems, your IT team can provide valuable insights on the best way forward.
Strategic planning for software integrations: Consult with your IT team before integrating new software, such as dental software. They can help you determine which platforms best complement your current workflow and practice information management system (PIMS).
Regular technology business reviews: Schedule periodic reviews with your IT professional to discuss technology's role in your business. This is an opportunity to evaluate current technology, discuss new options, and plan for future needs.
Decision-making process: Establish a straightforward process for technology-related decisions. Random, unplanned changes can lead to inefficiencies and increased risk. A structured approach ensures that every technology decision aligns with your practice’s goals.
Access and privileges: Develop a dialogue with your IT provider to establish protocols for who has what level of access, how requests for additional access are approved, and how key points of contact are removed when they leave your organization.
Planning for contingencies: Do you have spare equipment, such as an extra label printer or a backup PC? It is crucial to plan to replace or repair essential equipment quickly to minimize downtime in your practice.
Case study: The Extraordinary X-ray Escapade
Situation: Excitement buzzed at the clinic with the arrival of new lab equipment. But there was a twist: IT about this high-tech guest had yet to be informed.
Complication: The new equipment was a network loaner missing crucial components, and its software package had gone AWOL. This expensive gadget became a $10k coat rack, making replacing, restoring, and integrating difficult.
Resolution: This tale of tech woe underscores the importance of involving IT in new equipment acquisitions. A heads-up can transform a costly coat rack back into cutting-edge technology.
