Upon arrival, the client checks in with the receptionist team, who welcomes them and collects any necessary information. This friendly, welcoming touchpoint helps reduce anxiety for the client and their pet.
Alternatively, if the receptionist team is engaged with other clients or on the phone, the medical team may need to step in to ensure continuity in the client experience. By taking a team approach, all team members feel empowered to create a positive and engaging atmosphere, which increases job satisfaction and promotes a caring culture.
While the in-person experience is critical, digital tools can enhance communication and client engagement during the visit.
Consider these digital options to meet the needs of diverse clients:
Check-In Kiosks or Digital Check-In via App: Options like these streamline the check-in process, reduce wait times, and ensure a smooth transition into the appointment.
On-Hold Messages or Waiting Room Screens: Providing educational or promotional content while clients wait helps reinforce the practice’s values and inform clients about additional services.
Ultimate Benefit to the Pet: A seamless, low-stress check-in process supports a calmer environment for pets, making them more comfortable during their visit.
