Chapter 9 Overview
In the rapidly evolving landscape of veterinary medicine, the intersection between technology and everyday operations has never been more critical. Through the tips in this resource guide, we aim to bridge the gap between veterinary professionals and information technology (IT), illuminating the path toward a harmonious integration of IT infrastructure that enhances staff efficiency, morale, and, ultimately, the profitability of veterinary practices.
As technology becomes increasingly integral to providing high-quality care and streamlining administrative processes, it is essential to understand how to communicate with IT professionals and leverage technological tools effectively. Through a carefully curated selection of topics, from proactive strategies and reporting protocols to efficient and secure IT alignment, this platform empowers veterinary staff with the knowledge and skills to navigate their work environment's digital aspects confidently.
Our learning objectives are multifaceted, focusing on equipping veterinary teams to identify, articulate, and resolve IT-related challenges promptly and effectively. By fostering a proactive approach to IT management, encouraging clear and concise communication about issues and outages, and providing insights into training staff on these practices, we aim to mitigate downtime and enhance operational efficiency.
Additionally, we’ll delve into the strategic alignment of IT infrastructure with business goals, emphasizing the importance of security, backup options for power outages, and financial planning for IT investments in new builds, renovations, and expansions. As you navigate this guide, you can expect to gain a comprehensive understanding of how to harness technology to support the clinical aspects of veterinary practice and the growth and sustainability of your business.
Did you know
At a time when staff retention is at its most crucial — and most challenging — proper technology alignment can be a make-or-break factor for veterinarians, technicians, and CSRs on your team.
A recent study showed that 91% of employees polled were frustrated with workplace technology, and 71% of managers surveyed reported having staff members switch jobs because they didn’t have sufficient tools to do their jobs well.
Source: Freshworks